Store Policies

Payment/Deposit

  • We offer a free consultation to ensure that Morgan Patricia Designs is the right fit for your custom design. Once that is confirmed, we typically require a $150 non-refundable deposit on all custom orders, and cannot start work until this has been received. 

  • MPD is always honored to help create future heirlooms and pieces of jewelry with special meaning, so you can expect to receive photos of the creation process along the way to ensure that we are on track! When the order is finished (in approximately 3-4 weeks depending on the scope of the project), we will collect the remaining balance prior to shipping.

  • We currently accept payment through PayPal’s secure services. You do not need to create an account to pay with a credit/debit card.

 

 

Customization

  • Customization can take up to an extra 2 weeks to complete, depending on the intricacy of the design. 

 

  • If you would like to customize an available design with special engraving, please contact us and we will provide you with the appropriate pricing.

 

 

Returns/Exchanges

  • Because our pieces are handmade to order, all sales are final.

  • If an item shipped to you is damaged upon arrival, you must contact us immediately and return the item within 5 days of receipt. Depending on the damage, we will make the necessary repairs and return the item to you.  Contact us for an RA# prior to shipping.

  • We want you to love your new jewelry. In certain cases, when designs are purchased from us directly, we may offer an exchange on stock items within 7 days of purchase. This excludes custom designs or resized rings. 

  • When allowed, all items must be in new condition and returned in the original packaging. Customers are responsible for return shipping, and we highly recommend that you insure any shipments for the original value of the design.

 

Shipping/Delivery

  • Most of our designs are handmade to order, please allow 2-4 weeks for your order to ship. Certain customized orders may take longer. If you need to have an order rushed, please contact us prior to placing your order and we will do our best to accommodate.

  • ***PLEASE be aware that any items NOT listed in the Ready to Ship section are on hold until production can start up again. Los Angeles County is living under "Safer at Home" guidelines, and the jewelry district is temporarily closed down until the city allows non-essential businesses to re-open. Unfortunately we do not know when that will be, so I thank you for your patience as we navigate this uncharted territory in running a small, handmade business. Any made to order items will process, and production will begin as soon as we are able to cast again.**

  • All US orders are shipped insured via UPS 3 Day Select and require signature for delivery. 

  • International orders are shipped insured via USPS Priority Express.  Please contact us if you have any concerns regarding shipping & delivery date, as that varies from country to country.

Sizing/re-sizing

  • Please make sure to provide us with the correct ring size when you place your order.

  • If you are local to Los Angeles, we are happy to schedule an appointment for sizing or you can obtain an accurate size from a professional jeweler in your neighborhood.

Repairs

  • Please contact us if you would like us to perform a repair on any items purchased directly from Morgan Patricia Designs. If the repair is due to normal wear and tear, we require images of the item in order for us to provide a cost estimate.

"Sea-inspired, laid back luxe"

Los Angeles, CA

© 2016 Morgan Patricia Designs