Store Policies
2024 update
Production for made-to-order styles can take up to three weeks for your order to ship, depending on the intricacy of the design.
Please see the *Ready to Ship* page for your immediate gifting needs as those styles will be shipped within 4 business days of your order being placed. Please note that certain ring sizes or 14k rose vs yellow gold options will be specified in the listing as *Ready to Ship*. Contact us if you need something delivered sooner, we will do our best to accommodate requests for rush shipping/delivery!
Custom Designs & Deposit
We offer a free consultation to ensure that Morgan Patricia Designs is the right fit for your custom design. Once that is confirmed, we typically require a $200 (or more, depending on the scope of the project) non-refundable deposit on all custom orders, and cannot start work until this has been received.
MPD is honored to create your future heirlooms and pieces of jewelry with special meaning, so you can expect to receive photos of the creation process along the way to ensure that we are on track! When the order is finished (in approximately 6-8 weeks depending on the design), we will collect the remaining balance prior to shipping.
Payment
We currently accept payment through PayPal and Stripe’s secure services.
We are excited to offer Afterpay! This option gives you more payment flexibility as it allows you to split your total into 4 payments, payable every 2 weeks—no surprises, no fees when paid on time. Shop now, pay later!
To use Afterpay, simply add the item(s) to your cart, and select Afterpay as your payment method at checkout. On our website, Afterpay applies to individual items up to $2,000. (If you are interested in a payment plan for items priced over $2,000, please use the contact page and we can discuss a PayPal invoice to be paid over a specified period of time.) If this is your first time using Afterpay you will be prompted to create an Afterpay account. Repeat Afterpay customers will only need to login to your account at checkout to complete your purchase. This payment option is only available to customers with a US-registered Afterpay account.
How does this work? Let’s break down the basics! And if you’d like to learn more, any additional questions can be found on Afterpay’s website. Specific questions about your Afterpay account should be sent to Afterpay directly.
Make your first payment on MPD’s checkout page!
Your remaining three payments will be deducted from your account through the Afterpay website every two weeks. If you choose to make additional/early payments, that can be done through your Afterpay account.
After placing your order and initial payment is processed, we begin working on your order right away! Afterpay orders are processed, created, and shipped as per our standard time frames. Please see the Shipping/Delivery section below. Shop now, pay later!
Please keep in mind that if you do not wish to make a payment on its due date, or if funds are unavailable through your chosen payment method, late fees may apply. Please be sure to review Afterpay’s terms and payment FAQ page upon signing up!
It’s that simple!
Customization
Client understands that by submitting payment for custom designs, they agree to terms of purchase. All sales are final. MPD does not offer refunds or exchanges on custom designs, gemstone purchases, alterations, or deposits. Customization can take up to an extra 2 weeks to complete, depending on the intricacy of the design. Pricing will vary.
If you would like to customize an available design with special engraving, please contact us and we will provide you with the appropriate pricing.
While MPD does everything in its power to ensure the safety and stability of all gemstones, fossils, shells, and precious metals it works with, MPD is not liable for clients' gemstones or heirloom pieces. By sending them to MPD, client understands that there are no guarantees, and working with heirloom or personal gemstones/fossils/seashells can have an unknown outcome. If MPD agrees to work with a client’s gemstone, it is because we believe, but cannot guarantee, that it will be safe to work with. MPD is not responsible for replacing a client’s gemstone if it is damaged or broken in the setting process. If we do turn down your request, it is due to the unknown stability of or safety in working with your gemstone. I promise it’s not personal!
Returns/Exchanges
Because of the one of a kind nature of our pieces, and many are handmade to order, all sales are final.
If an item shipped to you is damaged upon arrival, you must contact us within 24hrs of delivery with clear photos showing the damage and be able to return the item within 5 days of receipt. Depending on the damage, we will make the necessary repairs and return the item to you. Please do not return any items without the RA# provided by MPD.
We want you to love your new jewelry. In certain cases, when designs are purchased from us directly, we may offer an exchange on in-stock items within 7 days of purchase. This excludes custom designs or resized rings.
When allowed, all items must be in new condition and returned in the original packaging. Clients are responsible for all shipping charges, a $25 restocking fee, any fees associated with the exchange, and we highly recommend that you insure any shipments for the original value of the design. If you request to cancel a custom design prior to completion, reimbursements are decided on a case-by-case basis as the client is responsible for covering fees associated with the amount of work completed. Transaction fees we incur in charging through PayPal or Stripe cannot be refunded.
Shipping/Delivery
Most of our designs are handmade to order, please allow 2-3 weeks for your order to ship. Customized orders may take longer, and we will inform you of that timeline when starting a new project. Keep in mind that the 2-3 week production time does not include any planned MPD travel time, holidays, and trips. Please take that into consideration when placing orders for an expected delivery date. If you need to have an order rushed or have a gifting/delivery date request, please contact us prior to placing your order and we will do our best to accommodate.
Please see the *Ready to Ship* page for your immediate gifting needs as those styles will be shipped within 4 business days of your order being placed. Contact us if you need something delivered sooner, we will do our best to accommodate requests for rush shipping/delivery!
All US orders are shipped insured via UPS 3 Day Select and require signature for delivery.
International orders are shipped insured via FedEx. Please contact us if you have any concerns regarding shipping & delivery date, as that varies from country to country. Please be advised that international shipping can experience some heavy delays due to each country’s customs protocol, and it may take weeks for your package to arrive without proper tracking information available. If you would like to discuss alternate shipping options, please use the contact page prior to ordering!
Sizing
Please make sure to provide us with the correct ring size when you place your order. Returns are not accepted for an incorrect size ordered.
If you are local to Los Angeles, we are happy to schedule an appointment for sizing. We always recommend obtaining an accurate size from a professional jeweler prior to placing your order.
Repairs
Please contact us if you would like us to perform a repair on any items purchased directly from Morgan Patricia Designs. We require images of the item in order for us to provide you with a cost estimate. We only repair MPD jewelry!
MPD Values
MPD believes in giving back. Some of the organizations we choose to focus our efforts on are The Loveland Foundation, No Kid Hungry, World Central Kitchen, National Network of Abortion Funds, and Everytown for Gun Safety. Over the years Carlie has volunteered with organizations such as Shark Angels, Pangeaseed, and writing (so so many) Postcards to Swing States, and is always happy to provide physical products for charity auctions close to her heart (contact me here!). She runs her business the way that she lives her life.. hoping to spread joy, looking to reduce waste, recycle, caring for her community, and finding sustainable alternatives. Let’s all learn more to do better.
MPD is always looking for better ways to run a more ethically minded and responsible business. We are able to cut back on waste by producing in smaller quantities (capsule collections and one of a kind styles), re-using packaging (nearly all of the shipping and packaging materials), purchasing marketing materials made from post consumer waste and recycled materials, and working with a team of local artisans and bench workers to produce all styles locally by hand. We are also proud to source many of our gemstones from transparent, responsible suppliers who’s focus is on ensuring the safety and well-being of the mining communities they work with. This industry’s impact is far-reaching, and it is our responsibility to educate ourselves to make it as earth friendly as possible.
Interested in learning more? Some of of my favorite follows on Instagram:
Yianni Melas/Gem Explorer for his (sometimes heartbreakingly) truthful shares about the artisanal mining communities, but also for his discovery of the ever beautiful gemstone, Aquaprase!
GIAgrams for their breathtaking photos and detailed descriptions on gemstones from around the world.
Misfit Diamonds for in depth photos and videos of unique diamonds, with a splash of humor!
